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Terms & Conditions

Booking Terms & Conditions - A Viet Tourism.,JSC


These terms and conditions apply to all our services directly or indirectly (through distributors) made available online, by email or by telephone. By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

The terms and conditions as set out hereunder constitute the entire agreement between you and A Viet Tourism., JSC (www.aviettourism.com). If you do not read or accept these terms and conditions, do not use this website (the "service"). By accessing any part of the www.aviettourism.com website, you consent to be bound by these terms and conditions.


1. Book a Tour or services: 

- The booking should be made through www.aviettourism.com website or sent fax, mail, or e-mail to:

A Viet Tourism., JSC Office in Hanoi capital
     
- ( Working Hours: 8.00 am - 21.00 pm, Mon - Sun )
- Add: 26 Hang Mam street, Hoan Kiem district, Hanoi, Vietnam
- Phone: +84.4. 3938 2195, +84.4. 3993 8638
- Fax: +84.4. 3938 2194
- Hotline 24/7: Outsite Vietnam: +84915558586, Inside Vietnam: 0915558586

The booking is validity only if you have received a confirmation of aviettourism.com and upon your payment of deposit amendments to your booking must be notified to and agreed by aviettourism.com.

2. Rate - Price: 

The prices on our website are including service charges, but are not total of payment you must pay. Prices excludes bank charge fee and other services is not mentioned.

We offer the best price for all of tours and services. Which is save for travelers.


3. Payment & Deposit: 

a, Booking Deposite: 

30% - 50% of the total tour cost to be deposited upon commitment of the tour, this deposit is non-refundable. This amount will be paid by credit card (Our Travel Consultant will send you the link to pay online) is required to confirm your booking.
Where deposits and advance payments are required from contractors/third parties, these will also be invoiced to the client for payment. This will be required for  Travel Vietnam to secure services contractors/third parties. Pre-payment procedures during high/peak seasons may also vary, depending on the accommodation policy to guarantee the booking. Travel Vietnam will inform you accordingly about this for each individual case.
The remaining balance of the tour price (70% - 50%) is due upon your arrival Hanoi, Vietnam, payable at our offices in  Hanoi or at your hotel (Vietnam)

b, Pay Online by Credit Cards: 

* We accept Visa card, Master card and JCB card. A Viet Tourism., JSC is a verified member of OnePay system. Your card information will be protected during the transmission by using security system with OnePay. Your invoice will be created and send you with the guide line to deposit your packages ( We need you provide some information to creat your booking deposit payment link as: Your fullname, Your phone, Your nationality ).

Kindly make deposit/payment via our secured online payment. We accept Credit Card, Visa Card, Master Card, American Express and JCB card (see payment guide).

Note: When you pay by Credit Card, please add 3.% of convenient fee.

* We also accept payment credit card via Paypal. We would creat an invoice at our Paypal account and send to each booking email.


c, Pay By Bank Transfers

Name account: A VIET Travel., JSC

Account: 0011374012551 ( USD )

Bank name: BANK FOR FOREIGN TRADE OF VIETNAM

Address: 198 Tran Quang Khai street, Hoan Kiem district, Hanoi capital, Vietnam

Swift code: BFTVVNVX001 


d, For other methods of payment: by credit card authorization letter transfer please contact with us for more details.


4. Booking Confirmation & Voucher

All confirmations are generally confirmed by return fax or e-mail within 24 hours working. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.

- Voucher will be issued by A Viet Tourism  after the booked trip is confirmed and payment is completed.

- A service voucher will be given for customer directly or by email/fax.


5. Booking Cancellations: 

a, Cancellations BY YOU

All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:

+ More than 15 days prior to trip departure: 30% on total charge. No more charge.

+ 7 - 14 days before arrival: 50% on total charged

+ Within 1 - 6 days before arrival: 100% on total charged

No-Show: 100% on total charge.


b, Cancellations NOT BY YOU

In the event that we are unable to provide confirmed services, an alternative services or an alternative departure date will be offered subject to availability.

If this alternative date or the alternative services is not acceptable to the passenger will be refunded in full - 100% refund.


6. Liability and Insurance

- A Viet Tourism is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.

  • Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.

Support online
Tel: +84.24.39382195
Hotline: +84915558586
Mr. Tom - SM Tel: +84915558586

Ms. Rose - Sale 1 Tel: +84.24.39382195

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A Viet Tours - Vietnam
Add: 26 Hang Mam street, Hoan Kiem District, Hanoi capital, Vietnam
Tel: +84.24.39382195  /
 +84.24.39382194
Hotline 24/7: (outside VN) +84915558586 - (inside Vn) 0915558586
Email: aviettourism@gmail.com - Web: http://www.aviettourism.com
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